SMCS Home
“HowTo” 
help page
IT Forms
.
Click submit message ONLY ONCE. It takes a moment to process.Help Desk
Click submit message
ONLY ONCE.
It takes a moment to process.

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High School & Middle School Maintenance Request Form

High School & Middle School Maintenance Request Form

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Please note…
Format the Help ticket title as follows:
Title format – “School abbreviation,
Room # – Problem Description”
(ex. “SMC, Room 123 –
Can’t access my home drive”)

Emergency computer issues?
Please call 920-215-7443
or ext. 110 from SMCHS or SMCMS

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CURRENT
SOFTWARE\NETWORK
ISSUES
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Welcome Back 🙂 

There will be a Smart Agent update rolling out 9/7/21 around 3pm.
A blue popup will say it has an update for you.
Please click and allow it to “Update Now” if you have a few minutes
for your computer to update and reboot.
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ACCESS YOUR EMAIL and OneDrive FROM ANY COMPUTER
https://www.office.com
Use your email and computer password.

Security Tip – Use Incognito or Private Browsing mode when checking your mail
on computers other than your home or personal device.
Office 365 may not be accessible outside of the United States
due to numerous hacking attempts..

How to add your email account to an iPhone.
How to add your email to an Android.

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How to setup your fingerprint reader if you have one.
Start > PC Settings > Accounts > Sign In Options > Fingerprint > Setup
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STUDENTS
Please email us if there is anything getting blocked that shouldn’t be.
[email protected]
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Wi-Fi Update

SMCS-BYOD – (Bring Your Own Device) – can be used on personal devices for basic web browsing by staff/faculty/students with a network login – Uses your computer login and password – Keeps you logged into the public network for up to 16 hours. – once you’re on it should automagically place you at the correct filter level – limited to 15mbps (subject to change if bandwidth becomes an issue)

SMCS-PUBLIC – password is 1050zephyr – can be used by anyone for basic web browsing – filtered to a middle school policy during school hours– kicks you off once your device is inactive – limited to 5mbps
NOTE – St. Gabriel WiFi still needs to be upgraded yet.
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Expiring Passwords
Please change your password when you start to get the warning
or you will not be able to access network resources, files, printers, internet, etc…
New passwords will need to be at least 8 characters and nothing previously used.


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Email to the new.rr.com domain is randomly getting kicked back.
It’s them, not us. Keep trying is all I can suggest.
Maybe recommend gMail, it works.
How to Configure Gmail to Pull Mail from roadrunner.com

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SMCS HelpDesk Ticketing System.
HelpDesk has been updated, moved to a faster server, and has a few new features.
Offsite access is disabled to the internal webserver.

HOW TO CREATE A TICKET
You can create a ticket from work or home by sending an eMail to [email protected]
The new ticketing system will then create a ticket for you.

eMail Subject – (School initials, SMC,MS,SG,SM,SMM) – Short problem description (ex. SMC- My drive is spinning)
eMail Body – Detailed description (Please include your name when using personal email)

OR Login here with your network username & password

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Navigating Chrome on Windows by Keyboard: Browsing and Help
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  Students, Teachers & Staff
REBOOT YOUR COMPUTERS AT SCHOOL FREQUENTLY
to prevent preventable issues…

 

 

Windows 10 First Time Users

  • Login to Outlook
  • Login to Google Drive and OneDrive with your school account .
  • Login to Chrome with your school account first, personal can be second.
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